Customer Service Administrator
Location: Stoke on Trent, ST6
Working hours: Monday - Friday, 9am - 5pm
Salary: up to £27000pa
Contract Type: Permanent

Our client is an independent supplier of specialist materials and have been in the industry for over 40 years. They are a small and close knit team and are looking for a Customer Service Administrator to support their customers, ensuring the highest quality of service.

Responsibilies:

• First point of contact for all customers advising on products, answering any enquries and resolving any queries
• Inputting and processing orders
• Preparing and generating sales invoices
• Updating customers in line with deliveries and ensuring any amendments or changes are recorded and updated
• Assisting across departments when the need arises

Candidate requirements:

• Experience in a Customer service Administration role with a strong focus on service levels provided
• Excellent communication skills via phone, email and face to face
• Strong organisational skills with ability to prioritise workload
• Willing to support other team members when required and work in a small team