Hiring Resources.

An SME providing outsourced payroll services approached Appointments to help them recruit Payroll Account Managers to meet increasing demand.

This case study shows how Appointments Personnel supported an SME through their recruitment process to recruit a new Accountancy and Finance team with positive results.

Who – Call Centre Business Many businesses were affected by the recent pandemic and our call centre client was no exception. They needed a high volume of quality candidates inducted, trained and up to speed almost immediately.  What – Customer needed a quick response to recruit call centre staff Unfortunately, due to the pandemic, the client’s current agency was unable to supply the quality and quantity of call centre staff that were needed. The situation had now become critical, and a quick response was required. How – Using video interviewing of candidates to speed up recruitment The Appointments team wasted no time getting started. Needing to place 10-15 quality candidates a week, Appointments began a recruitment drive for a high volume of customer service staff, quickly setting up a video interviewing to ensure the pandemic did not slow down the recruitment process. Furthermore, we provided interview training to the hiring manager as well as supporting with induction and training to ensure candidates were able to quickly hit the ground running. Appointments were more than a recruitment partner, attending resource planning meetings to help the client effectively plan and ensure we were fully aware of upcoming requirements. Outcome – Customer service staff recruited quickly without fuss Thanks to the quick action of the Appointments team, we supplied a high volume of customer service staff virtually overnight. We then went on to successfully place 10-15 staff per week for 12 months to support this client through their peak season. High volume, quick turnaround recruitment models are one of the hardest to successfully execute so if you are looking for a team that can get it right first time, contact Appointments today.

Find out how we helped recruit the perfect match for a new job working with a local company in Staffordshire.

Who – Large, local, manufacturing company Appointments were approached by a large, local manufacturing company whose business had been consistently growing. As part of their growth, they needed a large volume of ongoing temporary workers to fill skilled and unskilled industrial roles. What – Demand for production operators to meet production output Unfortunately, the three local recruitment partners they currently had in place was were unable to meet the demand of the numbers and in the words of our clients were ‘just sending anyone’. This was reducing the volume of manufacturing that could take place and was severely affecting the company on a financial level as well as their relationships with customers. How – Getting to know the roles and applying our 7-step vetting process At Appointments, we pride ourselves on open, honest communication and supplying the best people for the job, regardless of contract type. We would rather inform the client we didn’t have staff available than send workers we were not 100% sure would be reliable and capable. The client appreciated this authentic approach, and we sprang to work. To fully understand what was required by the workers our consultants job shadowed the roles initially. Next, we used our 7-step vetting process to ensure only the most suitable candidates were placed with the client and created a candidate handbook to ensure new starters were fully aware of expectations, induction processes and health and safety policies. Furthermore, we improved communication with hiring managers through the implementation of regular Preferred Supplier List reviews to assess our performance and the quality of candidates being supplied. We agreed updated processes and conducted a benchmarking exercise that found pay rates were lower than competitors, which was having a direct impact on attracting high quality talent. Outcome – Appointments become preferred supplier Thanks to our consultants thorough and quick work, Appointments are now successfully recruiting in excess of 15 new staff per week and have become the client’s preferred supplier. Appointments are more than a recruitment agency; we are a recruitment partner that can aid you with creating the best recruitment strategy for your business. If you are experiencing issues with your managed services, or are considering implementing a managed services strategy, please contact the team at Appointments on 01782 338787. We can discuss your requirements and find out how we can help.

Who – Global Manufacturer Whilst Appointments are dedicated to supporting clients and candidates throughout Staffordshire and Cheshire, we are still able to effectively manage relationships with global organisations too. This case study explains how we supported a large manufacturer. What – Specialist roles that were proving hard to fill This global manufacturer, with a base of operations in Staffs, was working with a number of local recruitment agencies but was still unable to meet their demand. None were able to keep pace with the high level of growth they were experiencing, particularly with hard-to-fill, specialised roles. So they asked Appointments Personnel if they could help meet the demand. How – Using local knowledge of the recruitment market Appointments were able to start filling these specialised roles and built trust with the client, thanks to our years of recruitment knowledge and experience of the local employment landscape. Recruitments are more than a recruitment partner. By becoming an extension of the clients existing HR team and fully integrated our team into theirs we were able to understand the business fully and what they were looking for. Recruiting for a range of roles, from shop-floor team members to the successful placement of a new Operations Director, Appointments have supported the client to grow in all areas of their business. Furthermore, Appointments were able to help the client with the implementation of bespoke behavioural interview techniques to ensure we always matched the best person to the role. Outcome – Exclusive partnership Due to the strategic and collaborative approach the Appointments team take, we have become the exclusive partner of this international manufacturer, supporting with the recruitment strategy of roles across the globe. One aspect of this collaboration we are most proud of was the dedication of our consultants throughout the pandemic that meant our client could continue to grow at a fantastic rate. By working exclusively with Appointments, this client is guaranteed to have their choice of exceptional, top talent especially in a candidate driven market. If you need help recruiting specialised roles or need to increase the pace at which you recruit, contact us today , our team are waiting to assist.