Customer Claims Advisor

Ref: JOB-4676_1518016469

Stoke on Trent, Staffordshire.

Permanent. Full Time.

£17000 - £19000 per annum + excellent progression

Customer Claims Advisor

Stoke on Trent

Our client is offering the opportunity for a “Customer Claims Advisor” to join their well-respected market leading business. This is a fantastic opportunity to grow and develop your career within a successful company. You will provide excellent Customer Service to their clients, managing new and existing claims on a daily basis.

Job description:

  • Managing the customer experience throughout the claim, following the agreed contact strategy and delivering a high level of customer satisfaction
  • Undertaking daily and weekly updates of all outstanding claims with full empowerment to progress these claims forward to conclusion
  • Managing work load in accordance with service level agreements and both customer and client expectations on daily basis including pro-active diary management
  • Dealing with all correspondence in accordance with agreed SLAs
  • Demonstrating flexibility depending on customer demands
  • Monitoring, managing and chasing suppliers both internal and external to ensure a smooth journey and a fair outcome for the customer


  • Previous Customer Service experience within housing or lettings would be ideal
  • Excellent organisational skills with the ability to prioritise your own workload
  • Computer literate
  • Accuracy, attention to detail and an investigative approach is a must, as is the ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand
  • Knowledge of working in Claims is desired but not essential as full training will be provided

Hours: Monday to Friday between 8.30 am – 6.00 pm

Salary: £17,000 – £19,000 depending on experience

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Contact Name: Ebony Washington

Contact Number: 01782 338787