Credit Controller

Ref: JOB-7639_1633622594

Congleton, Cheshire.

Permanent. Full Time.

£22000 - £24000 per annum

Credit Controller
Location: Cheshire
Job Type: Permanent
Hours: Full time, Monday to Friday

Our Client are looking to recruit a Credit Controller to join their existing successful team.

Duties & Responsibilities

  • As a Credit Controller you will reconcile and manage accounts ensuring adherence to credit terms
  • Maintaining proactive contact with customers to ensure invoices have been received, are accurate and clear for payment
  • Speaking to customers in advance ensuring that payments are ready to be issued on time and in full
  • Ongoing audit and analysis of credit limits to mitigate the risk of exposure
  • Resolve queries both internally and externally around outstanding invoices
  • Set up new customer accounts accurately, in detail and prior to first invoice due date
  • Make timely recommendations for preventative action where balances are outstanding and deemed “at risk”
  • Make recommendations for legal action to collect monies owed if necessary
  • Proactive contact with clients to ensure they are kept up to date with any issues or changes
  • Ensure notes and actions are clearly recorded in the credit control system.
  • Communicating and managing customer repayment plans as agreed with Credit Control Manager/Senior
  • Consistently meet set targets and key performance indicators
  • Take ownership of complex account problems
  • Use judgment and act upon it to recognise where advice and support is needed to resolve account problems
  • Personally ensure that clients are kept up to date on issues, exceptions or change
  • Raise & process credit requests


  • As a Credit Controller you must have at least 3 years continuous dedicated Credit Control knowledge
  • Confident communication skills and an excellent telephone manner
  • Excellent numeracy and literacy skills
  • Strong customer service abilities and an understanding of query ownership and resolution

Personal Characteristics

Demonstrate a sense of urgency and effective prioritisation, analytical, target driven, ability to work to strict deadlines, proactive, effective negotiator, knowledgeable, methodical, meticulous, thorough, disciplined, questioning, determined, trustworthy, presentable, professional, self-motivated, responsible, committed, loyal, long term team player.

If you feel that you have the skills to be successful in this Credit Controller role, please apply now.

This role is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

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Contact Name: Appointments Personnel

Contact Number: 01782 338787