Team Leader

Ref: JOB-5072_1530111676

Stoke on Trent, Staffordshire.

Permanent. Full Time.

£22000 - £25000 per annum + Progression

Job Title: Team Leader

Our Stoke on Trent based client is looking for a Team Leader to join their growing team. As a Team Leader you will be supporting a customer service team in providing the best service to their clients.

Duties and responsibilities:

  • Manage and monitor daily/monthly KPIS for the team
  • Ensure a high level of staff engagement
  • Manage daily workloads and complete training/coaching
  • Review and monitor individuals performance
  • Attend client review meetings
  • Monitor staffing levels and conduct staff audits/feedback
  • Effectively organise, manage and motivate staff under their control
  • Ensure key performance indicator targets are reached and maintained
  • Provide training, support and coaching in order to develop staff
  • Handle complex or high value claims in line with client requirements and service standards
  • Adhere to company systems and procedures
  • Maintain existing client relationships
  • Authorise payments to defined limits
  • Maintain a high level of technical competence

Skills & Experience

  • Inspirational and strong leadership skills within a call centre environment
  • Proven track record of staff engagement
  • Relationship building skills
  • Strong stakeholder management skills
  • People management and leadership skills
  • Articulation and good telephone communication skills
  • The ability to work in a fast paced and changing environment

Location: Stoke on Trent

Salary: Up to £25,000 pa

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Contact Name: Ebony Washington

Contact Number: 01782 338787