Customer Support Advisor

Ref: JOB-5033_1529333429

Newcastle-under-Lyme, Staffordshire.

Permanent. Full Time.

Up to £16500 per annum + yearly pay reviews & clear progression plans

Customer Support Advisor

Our Newcastle under Lyme based client is looking to recruit a ‘Customer Support Advisor’ to join their growing team.

The suitable candidate will be customer focused with excellent communication skills, who is able to give the highest standard of care and support to their existing and new customer base. A team player attitude is essential as well as the ability to take ownership of all customer support enquiries to ensure the desired outcome is achieved.

As part of the Customer Support team duties include:

  • Dealing with and resolving customer queries
  • Identifying the need to escalate more complex queries to the relevant teams or departments
  • Liaising with customers directly via telephone and e-mail
  • Developing product knowledge, as queries are likely to be technical in nature, to identify whether the issue can be resolved at Tier 1 or whether it requires escalation
  • Working within SLA’s
  • Ensuring excellent customer service and support
  • Updating and managing the CRM tool for all customer issues
  • Liaising with internal teams to find resolutions for customer issues

Skills and Experience:

  • Previous experience within customer service / technical support
  • Background in technical product support desirable
  • Experience of dealing with and resolving customer issues
  • Knowledge of SAP / CRM systems desirable
  • IT literate and good knowledge of MS office, outlook etc
  • Desire to learn and progress within the Company

Location: Newcastle under Lyme

£16,500 pa with + yearly pay reviews

Hours: Monday to Friday 8:30 am – 5:30 pm

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Contact Name: Ebony Washington

Contact Number: 01782 338787