Customer Service Consultant

Ref: JOB-4931_1524746036

Stoke on Trent, Staffordshire.

Permanent. Full Time.

£13 - £15500 per annum + 4 weeks paid training

Customer Service Consultant


Our client, based in Stoke on Trent, are looking to recruit a ‘Customer Service Consultant’ to join their expanding team. As a Customer Service Consultant you will be the first point of call for all customers, providing the best customer service for all enquires related to outstanding accounts.

Other responsibilities as a Customer Service Consultant will include:

  • Receiving inbound calls from customers regarding services or new sales enquiries
  • Providing excellent customer service
  • Providing knowledge and support on all enquiries
  • Updating customer information on the system
  • Matching suitable products to the customers’ requirements
  • Time management and attention to detail
  • Supporting the customer through all levels of the enquiry

Before starting your career within customer services, you will embark on a dedicated training programme for 4 weeks that will provide you with all the knowledge and skills you need for a successful career with the company.


  • Start date: 14th May 2018
  • 4 weeks paid training and continue to support your developing career so that you progress to earning 3 pay increases within the first 18 months
  • Free parking
  • Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday
  • Employees are able to pay for a car lease at a discounted rate through their monthly pay
  • Our client offers a large range of health options like dental plans, healthcare plans, life assurance and free eye tests

Salary: £15,500 (rising to £17,000 within 18 months)

Hours: Shift patterns between 8.00 am – 8.00 pm Monday to Friday, Saturday 9.00 am – 5.00 pm and Sunday 10.00 am – 4.00 pm, you will work 2 out of 4 weekends

If you are interested or would like to find out more information please apply below.

This role is being advertised on behalf of Appointments Personnel who are acting as an Employment Agency.

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Contact Name: Ebony Washington

Contact Number: 01782 338787