Customer Service Agent

Ref: JOB-5115_1532596886

Stafford, Staffordshire.

Contract. Full Time.

Up to £8.26 per hour

Customer Service Agent – 6 Month Contract!

Our client is based in Stafford with easy transport links, and are seeking a number of Customer Service Advisors to join their team on a fixed term 6-month contract. You get the choice whether to work 30 hours or 37.5 hours over 5 days per week, supporting with the eCommerce and Live Chat departments.

As a Customer Service Advisor, your key accountabilities will include:

▪ Engage and build rapport quickly with customers & colleagues by listening to and understanding their needs
▪ Deal with any customer queries or concerns personally, in a positive and respectful manner throughout the whole customer journey
▪ Ensure each customer receives a high standard of customer service at all times
▪ Take personal ownership for your own self-development by actively seeking learning opportunities
▪ Ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation such as Data Protection.

Working Hours

The shifts for the Customer Service Advisors are on a 13 week fully flexible rota.

You will work 4 full weekends (Sat and Sun), and 2 single weekends (Sat Only) in every 13 weeks. If you work the weekends, you will get the days off in the week, in every 13 weeks you will have 7 full weekends off! Shifts will vary between 7am and 10pm. A 30 hour per week contract would typically include shifts of 6 hours in length.

Personal Attributes

  • Passionate and knowledgeable about the brands and products
  • Identifies opportunities to add value for both the business & customers
  • Contributes to positive team spirit and support colleagues
  • Open to change and is keen to get personally involved
  • Suggests ideas to improve process, service, quality & safety

IMMEDIATE interviews available with start dates throughout August and September!

If you feel like you have the skills to be a successful Customer Service Advisor, please apply now!

This role is being advertised on behalf of Appointments Personnel who are acting as an Employment Business.

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Contact Name: Sophie Farrell

Contact Number: 01782 338787