Customer Account Manager (Field based)

Ref: JOB-5013_1528382562

Milton Keynes, Buckinghamshire.

Permanent. Full or Part Time.

£35000 - £50000 per annum + commission + company car

Customer Account Manager (Field based)

Salary: up to £50,000 pa + commission + company car

Location: Milton Keynes

Our client a global technology and fleet management specialist are looking for a ‘Customer Account Manager’ to be out on the field. They will proactively manage all retention, resign and client accounts. As a ‘Customer Account Manager’ you will drive to increase revenue growth and existing customers through up sell, cross sell and price management.

Responsibilities:

  • Increasing revenue per customer by upselling solutions and services to existing customers
  • Manage relationships with customers to keep retention high
  • Manage activity, appointments, demonstrations, leads and revenue
  • Achieve all set revenue generation and protection objectives, KPI’s and targets daily and monthly
  • Assess customers current level of service and help customer gain greater value from the solution
  • Develop detailed strategies to prevent customer churn at individual account level
  • Attend, contribute and present at monthly team meetings and other internal events
  • Maintain a knowledge base of product feature/functionality of competitive products present
  • Identify opportunities to add value via additional products and services
  • Build relationships with key stakeholders across sales, finance, professional services and operations teams

Skills required:

  • Proven success – Sales experience, Account Management or Customer Retention
  • Time management skills are required
  • Solid knowledge and experience with MS office, Outlook, Sales Force CRM system and WebEx demonstration tools
  • Strong written and verbal communication skills
  • Passionate customer service orientation with extensive experience in managing multiple stakeholders
  • Methodical and disciplined approach to problem solving

Salary: up to £50,000 pa + commission + company car

Location: Milton Keynes

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Contact Name: Ebony Washington

Contact Number: 01782 338787