Client Services Executive

Ref: JOB-4847_1524482630

Stoke on Trent, Staffordshire.

Permanent. Full Time.

£18000 - £20000 per annum + 1K bonus

Job Title: Client Services Executive

Our client Stoke on Trent based client are looking to recruit a ‘Client Services Executive’ to support the effective management of driver and vehicle information using their bespoke business system. As a Client Services Executive you will be the first point of contact for query resolutions.

Responsibilities:

  • To be the dedicated point of contact for clients, drivers and suppliers, delivering excellent customer service levels in a fast paced environment
  • To develop strong relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs
  • To provide accurate and timely reporting across a number of focus areas
  • To retain current industry knowledge around health and safety and duty of care for fleet management
  • To ensure that statutory obligations are met in relation to record keeping and updating systems (for example Motor Insurance Database)
  • To carry out fleet related tasks such as allocating drivers and vehicles, cost centre coding, document validation and booking hire vehicles
  • To support the business in reviewing process and documentation to ensure continual improvement is delivered for both clients and the business
  • To support the escalation of complaints to appropriate stakeholders and management for resolution

Key skills:

  • Strong focus on delivering great service to clients
  • Office administration processes
  • MS Office skills – esp. Visio, PowerPoint, Outlook
  • Advanced excel skills (vlookup, pivot tables etc.)
  • Accurate and efficient data input and validation
  • Strong data analysis and interpretation
  • Ability to work independently to tight deadlines
  • Motivated by desire to exceed SLAs and targets
  • Strong verbal and written skills
  • Attention to detail

Salary: £18,000 – £20,000 pa + 1K bonus potential

Hours: 9.00 am – 5.30 pm

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Contact Name: Ebony Washington

Contact Number: 01782 338787